Frequently Asked Questions
Thanks to our use of a remote work environment, we have staff working around the clock to provide support to our customers.
Websites on our Advanced and Business plans all get access to iThemes Security Pro (a $297 value), WP Smush Pro (a $600 value), and WP Rocket (a $199 value), which helps keep sites secure and lightning fast.
This service does not include any development work; content creation; or graphic design services.
For example, if you want us to add a new product to your WooCommerce store and provide us with all the content needed, we’ll be happy to do so. However, this service would not include setting up a custom checkout process.
Likewise, if you want us to swap out your existing logo (or other website content) with a replacement that you provide, we’ll take care of that. However, we’ll need to be provided with the exact content to replace what’s currently there: we do not provide any content creation or editing.
That’s not all, though: we’ll develop a customized security solution as needed to keep your WordPress site and server secure. Every website has its own security needs, so this these solutions are unique to each site.
WP Smush Pro (a $600 value)
This premium plugin optimizes the size of images on your site by automatically compressing them.
WP Rocket (a $199 value)
This premium caching plugin will speed up the loading of your site considerably.
iThemes Security Pro (a $297 value)
This premium security plugin is regularly updated to provide a solution to enhance the security of any WordPress site.
First, to minimize the possibility of site-breaking bugs in plugin updates. By waiting a little longer between updates, it gives plugin developers time to identify and fix these bugs.
Second, it makes our manual review process easier, reducing the chances that the updates will break your site.
Third, it allows us to do the updates on the weekend, when websites generally get less traffic. That means it’s less likely that your visitors will encounter issues while browsing your site.
- eCommerce plugins
- Membership plugins
- Learning Management plugins
- Multilingual sites
- Outside API or software integrations
- Multisite installations (including subsites)
HASSLE FREE STARTER
Your website will be fully managed for you all day, every day. Even 5-min emergency response is included.
HASSLE FREE ADVANCED
Your website will be both insanely fast and secure. Comes with $1,000 of premium plugins included free.
HASSLE FREE BUSINESS
Priority support for websites with eCommerce, membership, multilingual, staging, or advanced functionality.