(617) 830-2774

Frequently Asked Questions

24/7 Support
Thanks to our use of a remote work environment, we have staff working around the clock to provide support to our customers.
Premium Plugins
Websites on our Advanced and Business plans all get access to iThemes Security Pro (a $297 value), WP Smush Pro (a $600 value), and WP Rocket (a $199 value), which helps keep sites secure and lightning fast.
We’re available 24/7 to ensure your site gets the service it needs, whenever it’s needed most. We accomplish this by maintaining a workforce distributed around the globe to supplement our US-based core team, so we’ll always be around to help. So if something goes wrong, we’ll have someone working on the issue immediately, no matter the day or time.
We mean we’re available 24/7 to make any changes you need to the settings on your plugins; any desired edits to the website content; or adjust the CSS on the site to meet your requests.

This service does not include any development work; content creation; or graphic design services.

For example, if you want us to add a new product to your WooCommerce store and provide us with all the content needed, we’ll be happy to do so. However, this service would not include setting up a custom checkout process.

Likewise, if you want us to swap out your existing logo (or other website content) with a replacement that you provide, we’ll take care of that. However, we’ll need to be provided with the exact content to replace what’s currently there: we do not provide any content creation or editing.

We offer unlimited website edits as part of all our packages, so for as long as you subscribe, we’ll make as many edits as you need: that’s part of what makes it WP Hassle Free.
First of all, every site on our Advanced or Business plans gets the iThemes Security Pro premium plugin (a $297 value), which we’ll implement and optimize to make sure your site is kept protected by their suite of regularly-updated security features.

That’s not all, though: we’ll develop a customized security solution as needed to keep your WordPress site and server secure. Every website has its own security needs, so this these solutions are unique to each site.

We do, however websites with WooCommerce (or other advanced functionality) will require our WP Hassle Free Business plan. Managing this type of site requires more resources on our part, so this service will require our top-end package so we can devote the time and effort needed to keep your website fast and secure.
Customer service is important to us, so we’ve considered a variety of customer service options. To provide you with the best value for your money, however, we’ve focused on offering email and livechat support, and do not offer phone support. However, we’re confident you’ll find our email and livechat support to be responsive and helpful.
There are variations in our workload, but generally, within a couple hours we’ll respond to let you know we’ve received the request and are starting work on it. If it’s a simple request, we’ll usually have it solved within 24 hours, but more complicated requests may take somewhat longer. Our Hassle Free Business plan is what you’re looking for if you need priority support (3-6 hour turnaround for most simple requests).
If you don’t want to move to a new hosting service, you don’t have to change hosts to use our service. However, for best results, we have a preferred hosting service that we recommend to all customers.
Your choice of hosting provider will not prevent us from providing our maintenance services to your site. However, your choice of hosting service does impact the security and performance of your site, and some hosts may limit our ability to secure and optimize the performance of your site. For best results, we have a preferred hosting solution that we recommend to all our customers.
Our Hassle Free Advanced and Business plans come with several premium plugins:

WP Smush Pro (a $600 value)
This premium plugin optimizes the size of images on your site by automatically compressing them.

WP Rocket (a $199 value)
This premium caching plugin will speed up the loading of your site considerably.

iThemes Security Pro (a $297 value)
This premium security plugin is regularly updated to provide a solution to enhance the security of any WordPress site.

We make exceptions for major plugin updates, but after carefully weighing the benefits of updating themes and plugins daily, we have decided against making this a general policy for several reasons:

First, to minimize the possibility of site-breaking bugs in plugin updates. By waiting a little longer between updates, it gives plugin developers time to identify and fix these bugs.

Second, it makes our manual review process easier, reducing the chances that the updates will break your site.

Third, it allows us to do the updates on the weekend, when websites generally get less traffic. That means it’s less likely that your visitors will encounter issues while browsing your site.

We sure can! Sign up for our Hassle Free Business plan and we’ll get your site cleaned up in less than a day.
Each of our maintenance plans covers a single site. If you need multiple sites managed, we’re happy to oblige, but each site (including subdomains) will require its own maintenance plan.
Certainly, but each site in the Multisite network will require its own care plan.

  • eCommerce plugins
  • Membership plugins
  • Learning Management plugins
  • Multilingual sites
  • Outside API or software integrations
  • Multisite installations (including subsites)

Once you’ve picked the plan that suits your need, sign up through our website and we’ll send you a welcome email with details what information we’ll need from you, and how you can interact with our support team. Shortly thereafter, you’ll receive an email from Content Snare, the service we use to collect information from our clients, with details on how to provide the information we’ll need from you. We’ll get started as soon as we have the requested information – it’s that easy!
Our Hassle Free Advanced and Business plans both include unlimited edits to your site, but we do not provide any one-time editing services. Websites perform best when treated as ongoing projects rather than static ones, and we work on this basis.
We do not provide custom development services, but contact our sister company Mystic Valley Designs for all your web design and development needs.
We absolutely are! For more information, check out our privacy policy.

LOCK IN YOUR PRICE NOW

Our service is in high demand. We will be raising prices soon. Lock in your price now, and keep that price for the lifetime of your subscription!

SUBSCRIBE BELOW

HASSLE FREE STARTER

$ 99 /mo

Your website will be fully managed for you all day, every day. Even 5-min emergency response is included.

Subscribe Now

HASSLE FREE ADVANCED

$ 169 /mo

Your website will be both insanely fast and secure. Comes with $1,000 of premium plugins included free.

Subscribe Now

HASSLE FREE BUSINESS

$ 229 /mo

Priority support for websites with eCommerce, membership, multilingual, staging, or advanced functionality.

Subscribe Now

Have More Questions?

Get in Touch

YOUR WEBSITE NEEDS SUPPORT. LET US HELP!

Get Started Today